With more than $20 billion in revenue in 1995, Global Services is the largest and most versatile provider of information technology services in the world. More than 90,000 professionals in 159 countries, combine technology expertise and industry knowledge to provide an unrivalled range of service capability and consulting, systems integration, education and training, global networks, availability services and outsourcing.

Technological developments, market-place competition and business development are all transforming the way businesses are run. These have led to increases in demand for technology and solution expertise, making services the fastest growing sector within the IT industry. Global Services is the largest supplier of computer services in the world with 8% of market share.

According to the Holway Report, one of the most respected analyses of the IT industry, IBM and Data Sciences jointly had the largest IT service revenue of any company in the UK in 1995.

In 1996 IBM consolidated its various service divisions to create one global services organisation, to achieve its vision of being the leading IT services company in the world. Global Services aims to deliver tangible business benefits from IT to companies large and small, with unified support from a single team of professionals.

IBM is the world's largest systems integration company and a recent Dataquest report shows that IBM is also the global outsourcing market leader. IBM's outsourcing business is one of the most dynamic and fastest growing areas of Global Services. IBM recognises outsourcing as a core business issue and offers the full spectrum of outsourcing services. By providing the key skills and technologies needed to benefit from outsourcing as a business tool, IBM is able to help customers totally transform their businesses.

The wide range of services from IBM is complimented by a strategy of developing business partnerships with specialists in niche markets. For example in 1995 IBM acquired K3, which provides specialist insurance and building society expertise. Acquisitions such as Data Sciences and Integrated Services Limited (ISL) in 1996 further broaden IBMÕs capabilities in the areas of integration, outsourcing and multivendor services.

Credibility, experienced practitioners, industry knowledge, proven methodology, innovative practice and flexibility are the hallmarks of Global Services, making it a world-leading partner for technology solutions incorporating services. Working with companies of all sizes, and across all industries, IBM supports multiple hardware and software environments. By combining advanced technology with unparalleled management skills and a wealth of industry and IT.

experience, IBM delivers surprising and effective business solutions to customers.

IBM's mission is to ensure that IT and business systems are not a cost to the business, rather an element which adds value to operations and acts as an enabler for business-critical activities.

Global Services' Portfolio

Global Services addresses a broad spectrum of service requirements through, outsourcing, systems integration, education, training and availability services - which includes services from information systems planning and design; hardware and software maintenance; operational management; performance monitoring, optimisation and business recovery.

IBM also offers Internet-based business solutions and consultancy; packages such as SAP, PeopleSoft and Lotus Notes, custom development and implementation. Project management is an underlying discipline throughout, enabling small and large scale projects to be delivered on time and in budget, through a controlled approach, to risk management, scheduling, documentation and task handling.

If you would like to find out more about Global Services please telephone:

Customer enquiries - 0990 454454
Press enquiries - 0171 202 3744