type	System Call
Name	Escalate Student Enquiry To CCS
Hierarchical Position	11.2
ID	32
Other Hierarchical Position	11.1.11 (this process may also be part of the self-initiated action when CSR receives an external call from an applicant.)
Description	CSR can carry out this process by escalating the student enquiry to CCS.
Version
Has Subactivities
Typical Actor	Customer Service Representative: CSR
Time Cost ave/max/min
Trigger	An enquiry from applicant has been received.
Condition	CSR does not has sufficient authority or is unclear of how to deal with the applicant's enquiry, therefore must ask CCS's advice about this.
Action	Escalate the student enquiry to CCS.
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments	Note that the name of this process is slightly shorter compared with the name used in I-X process panel, because an extra communication string is required by I-X.