type	System Call
Name	Delegate student enquiry to CSR
Hierarchical Position	10.2
ID	31
Other Hierarchical Position	2.3.2.11
Description	CCS can invoke this process to delegate a student enquiry to CSR.
Version
Has Subactivities
Typical Actor	Call Center Supervisor: CCS
Time Cost ave/max/min
Trigger
Condition
Action	delegate the student enquiry to CSR.
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments	Note that the name of this process is slightly shorter compared with the name used in I-X process panel, because an extra communication string is required by I-X.