type	System Call
Name	Receive Delegated Student Enquiry From CCS
Hierarchical Position	11
ID	34
Other Hierarchical Position
Description	CSR has received a student enquiry that has been delegated from CCS.
Version
Has Subactivities	15
Typical Actor	Customer Service Representative: CSR
Time Cost ave/max/min
Trigger
Condition
Action	Handle the student enquiry.
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments	Note that the name of this process is slightly shorter compared with the name used in I-X process panel, because an extra communication string is required by I-X.