type	System Call
Name	Receive Escalated Student Enquiry from CSR
Hierarchical Position	10
ID	33
Other Hierarchical Position
Description	CCS has received a student enquiry that has been escalated by CSR.
Version
Has Subactivities	35, 31
Typical Actor	Call Center Supervisor: CCS
Time Cost ave/max/min
Trigger
Condition
Action	Handle the student enquiry.
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments	Note that the name of this process is slightly shorter compared with the name used in I-X process panel, because an extra communication string is required by I-X.