type	System Call
Name	Escalate Student Enquiry To
Hierarchical Position	2.3.2.12
ID	32
Other Hierarchical Position
Description	CSR can carry out this process by escalating the student enquiry to CCS.
Version
Has Subactivities
Typical Actor	Customer Service Representative: CSR
Time Cost ave/max/min
Trigger
Condition
Action	Escalate the student enquiry to CCS.
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments	Note that the name of this process is slightly shorter compared with the name used in I-X process panel, because an extra communication string is required by I-X.