type	System Call
Name	Handle Missing Enquiry
Hierarchical Position	11.1.9
ID	27
Other Hierarchical Position	2.3.2.9
Description
Version
Has Subactivities
Typical Actor	CSR
Time Cost ave/max/min
Trigger
Condition	Receive a student request that he/she has not received a response from the previous enquiry; the student has provided application number, applicant surname, and content about previous enquiry.
Action	Re-examine UCAS record and locate the indicated enquiry; If the previous enquiry can not be located, and the student did not repeat his/her request, notify the student to resent the enquiry; otherwise, if the previous enquiry has been located, deal with the enquiry and this enquiry (using the methods described in the other processes, i.e. to invoke these processes by satisfying their preconditions.)
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments