type	Activity
Name	Handle Missing Ack Card/Password
Hierarchical Position	2.3.2.8
ID	26
Version
Has Subactivities
Description
Condition	Receive a student request that he/she has not received an acknowledgement (e.g. AS2 letter); OR that he/she has received the acknowledgement, but has not received an on-line password for the Web Site.
Action	Re-examine to make sure that the mailing address is correct; AND Re-issue the acknolwedge (AS2) to the student; AND/OR Offer an explanation about this delay (e.g. caused by the error mailing address.)
Modeller
Date
Comments