UCAS Business Process Model Jessica Chen-Burger, Austin Tate AIAI, The University of Edinburgh, UK Sources: http://www.ucas.com; real email communication between students and UCAS, and Discovery document produced by Edify. This business process model includes high level UCAS business processes. Two different aspects are included: the higher level and overall processes for dealing with student applications applying for a position in the Universities and Colleges in the UK, and the error-handling processes when receive student enquiries. Based on the different nature of the above processes, two roles have been identified in the UCAS business process model. This information provides a foundation for implementing two different but collaborating types of users in the business process model. The two identified roles are Call Center Supervisor (CCS) and Customer Service Representative (CSR). An implementation of the process model are two communicating "To Do List" process panels which is a direct mapping of the process model. This is one example implementation of the process model, it is possible to produce different types of implementation. The main source used for building the top level process model is UCAS's web site as given above. The lower level error-handling processes are based on the derived process logic from analysis and extraction of real student email enquiries and UCAS' replies to those enquiries. Content of Discovery document produced by Edify is also taken into account. The "Introduction to Notations" diagram briefly describes the notations used in the model. Among which, the activity node is the main component of the model which denotes an activity or a process that are carried by UCAS. Upon enactment, an activity is instantiated with the actual instances of actions which handle student applications. The activity node, therefore, represents the same process that has been used to handle all student applications in the specified area. An activity may be decomposed into sub-activities. Such activities are highlighted by thicker rectangles.