Intelligent Workflow and Process Management

The New Frontier for AI in Business

IJCAI-99 Workshop

August 1-2, 1999, Stockholm, Sweden.

Background | Goals and Focus | Schedule | Organizing Committee | Program Committee | IJCAI-99 Conference


Events such as the "AI meets the Real World'' Workshop recently held in Newark, New Jersey have shown that a number of AI technologies have reached a level of maturity which sees them being used to solve a number of real world tasks in companies such as Boeing, NASA, Lucent and Lockheed Martin. However, while there have been a number of notable successes the impact of AI technologies has been less than expected. One area which seems ripe for exploitation is process automation or workflow which is at the heart of many organizations and businesses. Workflow Management Systems are integrated software tools for supporting the modeling, analysis, and enactment of business process. The technology's development has been driven by the move to process oriented management in the 90s via initiatives like "Continuous Business Process Improvement'' and "Business Process Re-engineering''. The market for workflow management software had grown from around $100 million in 1991 to $2.5 billion in 1996. From a research perspective DARPA has identified workflow as one of its key "must have" technologies and is investing heavily in developing the next generation workflow systems for the military. However, the impact of such systems will go well beyond the military and will be of great interest to the general business community. The Object Management Group has recently established an industry standard for interoperability of workflow systems, opening the door to enterprise-level and inter-enterprise process automation. Such standards will promote the development of specialized workflow systems and components incorporating AI functionality.

Conventional workflow management systems use explicit models and representations of process, along with automated tools that support the activation and ongoing management of a process instance. This technology has to date found application only in areas characterized by simple administrative type processes such as insurance claim processing. The benefits alluded to by workflow technology are highly desirable and the workflow research community has set the agenda of developing techniques that enable these benefits to be achieved in applications characterized by complex tasks performed in dynamic and uncertain environments. these are precisely the classes of tasks and environments that AI research has been investigating in the context of controlling computational entities and physical devices.

While workflow has emerged over the last eight years the artificial intelligence (AI) community has been involved with related research on process management for several decades. In contrast to workflow's focus on business and manufacturing processes, the AI community has been motivated primarily by domains that involve reactive control of computational entities and physical devices (e.g., robots, antennas, satellites, computer networks, agent communities). Despite these differing concerns and perspectives, there is much overlap between the objectives, requirements, and approaches of these two communities. Workflow provides the business drivers and the computational infrastructure that respectively motivate and enable an industrial deployment of AI technology. Such application will further develop the commercial credibility of AI technology while simultaneously providing immediate feedback to shape research programs.


The objective of this Workshop, is to bring together researchers, practitioners, and applied AI specialists from diverse fields to discuss issues and emerging technologies for developing workflow and process management systems. In particular, we hope the workshop will address innovative ways of putting intelligence into Workflow Management to Revolutionize Business.


Day 1 Sunday August 1, 1999 (8:30 - 18:00)

08:30 - 09:00 Welcome and Introduction, Mamdouh Ibrahim.

Session 1: Framework and Architecture: 09:00 - 10:00

Moderator: Fred Cummins

Session 2: Infrastructure: 10:30 - 11:30

Moderator: Mamdouh Ibrahim

Session 3: Workflow and Process Management in Business: 11:30 - 13:00

Moderator: Fred Cummins

Lunch: 13:30 - 14:00

Session 4: Process Management: 14:00 - 15:30

Moderator: Brian Drabble

Coffee: 15:30 - 16:00

Demonstration Session (Open for all workshop participants): 16:00 - 16:40

The PLANET Initiative : 16:40 - 17:00

Invited Speaker: 17:00 - 18:00

Day 2 Monday August 2, 1999 (8:30 AM - 5:15 PM)

Invited Paper: 08:30 - 09:00

Invited Speaker: 09:00 - 10:00

Coffee: 10:00 - 10:30

Session 5: Reactive and Proactive Control: 10:30 - 11:30

Moderator: Brian Drabble

Session 6: Multi-Agents: 11:30 - 13:00

Moderator: Brian Drabble

Lunch: 13:00 - 14:00

Session 7: Process Modeling and Design: 14:00 - 15:30

Moderator: Fred Cummins

Coffee: 15:30 - 16:00

Session 8: Learning and Supporting Techniques: 16:00 - 17:00

Moderator: Mamdouh Ibrahim

Conclusion and Closing Remarks: 17:00 - 17:15: Brian Drabble



IJCAI-99 Conference Details

This workshop will be held as part of the Sixteenth International Join Conference Artificial Intelligence (IJCAI-99) in Stockholm, Sweden during late July and early August 1999. Please see the conference site for more information.

Page maintained by, Last updated: 25 June 1999.