|
type |
System Call |
Name |
Escalate Student Enquiry To CCS |
Hierarchical Position |
11.2 |
ID |
32 |
Other Hierarchical Position |
11.1.11 (this process may also be part of the self-initiated action when CSR receives an external call from an applicant.) |
Description |
CSR can carry out this process by escalating the student enquiry to CCS. |
Version |
|
Has Subactivities |
|
Typical Actor |
Customer Service Representative: CSR |
Time Cost ave/max/min |
|
Trigger |
An enquiry from applicant has been received. |
Condition |
CSR does not has sufficient authority or is unclear of how to deal with the applicant's enquiry, therefore must ask CCS's advice about this. |
Action |
Escalate the student enquiry to CCS. |
System (Trigger) |
|
System (Condition) |
|
System (Action) |
|
Modeller |
|
Date |
|
Comments |
Note that the name of this process is slightly shorter compared with the name used in I-X process panel, because an extra communication string is required by I-X. |