type System Call
Name Receive Delegated Student Enquiry From CCS
Hierarchical Position 11
ID 34
Other Hierarchical Position
Description CSR has received a student enquiry that has been delegated from CCS.
Version
Has Subactivities 15
Typical Actor Customer Service Representative: CSR
Time Cost ave/max/min
Trigger
Condition
Action Handle the student enquiry.
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments Note that the name of this process is slightly shorter compared with the name used in I-X process panel, because an extra communication string is required by I-X.