type	System Call
Name	Handle Missing Ack Card or Password
Hierarchical Position	11.1.8
ID	26
Other Hierarchical Position	2.3.2.8
Description
Version
Has Subactivities
Typical Actor	CSR
Time Cost ave/max/min
Trigger
Condition	Receive a student request that he/she has not received an acknowledgement (e.g. AS2 letter); OR that he/she has received the acknowledgement, but has not received an on-line password for the Web Site.; the student has provided the application number and applicant surname
Action	Re-examine to make sure that the mailing address is correct; AND Re-issue the acknowledge (AS2) to the student; AND/OR Offer an explanation about this delay (e.g. caused by the error mailing address.)
System (Trigger)
System (Condition)
System (Action)
Modeller
Date
Comments